Refund & Cancellation Policy | Apollo Group TV

Refund & Cancellation Policy | Apollo Group TV

1. Our Goal: Your Satisfaction

At Apollo Group TV, we want you to love your streaming experience. We understand that technical issues or changes in circumstances can happen. This policy outlines how we handle refund requests to ensure a fair outcome for both our viewers and our team.

2. Eligibility for a Refund

We offer a 7-Day Money-Back Guarantee for new subscribers. If you find that our service doesn’t meet your expectations within the first 7 days of your initial purchase, you are eligible for a full refund, provided:

  • You have contacted our technical support team first to try and resolve any streaming issues.
  • You have not violated our Terms and Conditions (e.g., account sharing or re-streaming).
  • Your request is made within exactly 168 hours (7 days) of your payment.

3. When a Refund is Not Possible

To keep our service sustainable and high-quality, we cannot offer refunds in the following cases:

  • Renewals: Monthly or yearly renewals are not eligible for refunds once the new billing cycle has started.
  • User-Side Issues: Refunds cannot be granted for issues beyond our control, such as slow home internet, incompatible older devices, or ISP (Internet Service Provider) blocking.
  • Temporary Outages: Brief maintenance windows or individual channel outages do not qualify for a full refund, as these are a normal part of global streaming infrastructure.
  • Trial Accounts: 24-hour or short-term trial accounts are non-refundable.

4. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

  1. Contact Support: Email us at SUPPORT@APOLLOGROUPTV.WATCH with the subject line “Refund Request – [Your Username]”.
  2. Explain the Issue: Briefly tell us why you’re requesting a refund. Your feedback helps us improve!
  3. Verification: Our team will review your account usage and technical logs to verify the claim.

5. Refund Processing Time

Once approved, refunds are processed back to your original payment method.

  • Credit/Debit Cards: Usually take 5–10 business days to appear on your statement.
  • Crypto Payments: Will be sent back to your wallet address (minus any network transaction fees) within 48 hours.

6. Cancellation Policy

You can cancel your subscription at any time. To avoid being charged for the next cycle, please cancel at least 24 hours before your plan expires. Upon cancellation, you will continue to have access to Apollo Group TV until the end of your current paid period.

7. Contact Us

Have a question about your billing? We are here to help:

Email: SUPPORT@APOLLOGROUPTV.WATCH

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